Privacy Policy

Last updated: May 6, 2026

1. Who We Are

Agency OS is operated by Johannes Brauner, Hein-Hoyer-Str. 23, 20359 Hamburg, Germany. Contact: support@agencyos.studio

2. Data We Collect

  • Account data: name and email address
  • Billing data: payment information processed by Stripe (we never store card details)
  • Usage data: anonymised analytics via PostHog
  • Support data: messages via Crisp support chat
  • Content data: jobs, clients, crew, invoices you enter into Agency OS

3. Legal Basis for Processing

  • Contract performance (Art. 6(1)(b)): to provide the Agency OS service
  • Legal obligation (Art. 6(1)(c)): tax and accounting compliance
  • Legitimate interests (Art. 6(1)(f)): anonymised analytics and fraud prevention
  • Consent (Art. 6(1)(a)): non-essential cookies where you have given explicit consent

4. Third-Party Services

All sub-processors are bound by Data Processing Agreements (DPAs) per GDPR Art. 28.

5. Cookies and Analytics

  • Essential cookies: required for authentication and security. Cannot be disabled.
  • Analytics cookies: PostHog collects anonymised usage data. Only set with your consent.

6. Data Retention

Data is retained while your account is active. On account deletion, all personal data is permanently deleted immediately. Billing records are retained for up to 10 years per German tax law (§ 147 AO).

7. Your Rights

  • Right of access (Art. 15)
  • Right to rectification (Art. 16)
  • Right to erasure (Art. 17)
  • Right to restriction of processing (Art. 18)
  • Right to data portability (Art. 20)
  • Right to object (Art. 21)

Contact us at support@agencyos.studio. We respond within 30 days. You may also lodge a complaint with the HmbBfDI Hamburg.

8. International Data Transfers

Where data is transferred outside the EU/EEA, we ensure Standard Contractual Clauses (SCCs) are in place per European Commission requirements.

9. Changes to This Policy

We will notify you of significant changes by email or in-app notice. The date at the top reflects the most recent update.

10. Contact

support@agencyos.studio